A recent story on the front page of the business section of the New York Times (7/7/2012) detailed the growing number of businesses that no longer provide phone support for customers. The Times narrowed the scope of their story to tech companies, but the trend is growing among all kinds businesses. Some companies have done a good job of directing customers to websites, where they can check FAQs, use email or contribute their query to a forum.
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Do you want to improve your webcast with effective PowerPoint slides? If so, remember . . . If you can't explain it simply, you don't understand it well enough. Albert Einstein
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