How do I connect and program my TV/VCR?
Hook the cable from the wall plate to the antenna input of the set-top box.
Hook a second cable from the set-top box output to the antenna input on the VCR.
Hook a third cable from the VCR output to the Antenna input of the TV.
Turn the VCR and TV on with their respective remote controls.
Using the TV and VCR remotes, tune both the TV and the VCR to Channel 3. Use the VCR remote and select TV (not VCR).
To select a channel to record or to watch, tune it in on the set-top box.
You can only record the same channel you are watching. You can?t record one channel and watch another.
If you have any questions, please call our Customer Service Department at (703) 993-3100.
Should my TV/VCR be set to "Cable" or "Antenna"?
You should use the "Antenna" setting.
If you have any questions, please call our Customer Service Department at (703) 993-3100.
Do I need the A/B switch connected to my television?
If you have two cables coming from the wall, you can disconnect them from the A/B switch. You do not need the A/B switch anymore.
Take the two-way splitter that came with your set-top box. The splitter has two connections on one side and one connection on the other side. Connect each one of the leads from the wall to one of the connectors on the two-connector side of the splitter.
Then connect the cable jumper that came with your set-top box to the single-side connector of the splitter and connect the other end to the antenna input of the set-top box.
If you have any questions, please call our Customer Service Department at (703) 993-3100
My TV is not cable-ready, what do I need to get all the channels?
The set-top converter box is all you need.
Connect the cable from the wall to the antenna input of the box.
Connect a jumper from the set-top output to the antenna input of your TV. Tune your TV to Channel 3.
If you have any questions, please call our Customer Service Department at (703) 993-3100.
How can we responsibly dispose of our old analog TV sets?
There are a variety of nonprofit organizations that recycle your old TV sets and cable boxes.
- GreenerGadgets: A clearinghouse for information on recycling and repurposing old sets, listing charities, schools, and community programs that accept donated TVs.
- Goodwill Industries : Resells donated items.
- Throwplace : Matches old TVs with nonprofit organizations.
- Habitat Stores : Resells donated items to support Habitat for Humanity programs.
If you have any questions, please call our Customer Service Department at (703) 993-3100.
We're Here to Help
Sales & Technical Support staff are available Monday–Friday, 8:30 am–5:00 pm ET
Call (703) 993-3100 or email us.
