The Capitol Connection Cable TV

Troubleshooting TV Reception Problems

See the answers to our FAQs below or download our Digital Service Call Troubleshooting Guide (pdf).

I am not receiving The Capitol Connection channels on all TVs.

If other TVs in the office are having the same problem or you only have one TV, there is a chance the problem could be affecting others on your floor or the whole building. The TV system's power supply may be shut off or be disconnected, or someone may have accidentally cut or disconnected our cables. If possible, please check with the building engineer to ensure that power has not been shut off to the power supply—normally it is located in a phone closet on the top floor or in the penthouse.

If this does not restore your TV reception, please contact us via this link or call Customer Service at 703-993-3100.

I am not receiving The Capitol Connection channels on just one TV.

If other TV sets in your office are receiving our business TV programming, then please check the following:

  • If you have a set-top (cable) box, make sure that all of the connections between the wall plate and the set-top box, the recorder, and the TV are secure. The cable from the wall should be connected to the antenna port on the set-top box.
  • Make sure the set-top box is turned on and your TV is tuned to Channel 3.
  • If you do NOT have a set-top box, check to make sure that the TV or recorder is set to Cable, not TV. Most of the time, this setting is on the remote control; sometimes it is on the TV.
  • If your TV or recorder has been unplugged for a while, you may need to reprogram it (Auto Program or Search for the channels); or add the channels.

If you still have problems with your TV reception, please contact us via this link or call Customer Service at 703-993-3100.

How do I set my TV to Cable? 

Enter the menu for the TV or recorder. Check the instructions for both devices to see which menu selection offers the Cable/Antenna option. There are many setups for TVs, recorders, and remotes, so please search the Internet by entering the manufacturer and model of the equipment or refer to the instruction manual. Sometimes the Antenna position is labeled as Off Air. Switch the input to Cable or CATV and save the selection. When Cable has been programmed into the device, the screen or menu should indicate that Cable has been selected.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

I have no reception on my TV.

Digital TVs differ by manufacturer and model. First, make sure you are tuning the digital, not analog, channels. You may need to perform a digital/cable channel auto search. If you do not have the instruction manual, search the Internet by entering the manufacturer and model of the equipment. Some TVs are mode specific, meaning they either search digital or analog, while other TVs search for both at the same time. Remember, your TV needs to be digital cable ready, which means it must be able to receive both ATSC digital and QAM digital signals.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

I have no audio but there is a picture using my set-top (cable) box. 

This sometimes occurs when there is a set-top box. You can push the Channel Up or Channel Down button, or shut off the set-top box for 30 seconds to restore the audio.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

The audio is low or I have no audio using the set-top (cable) box.

There are two (2) volume controls—one on the set-top box and one on the TV. You should adjust your TV set volume control about halfway up and leave it alone. Then adjust the volume through the set-top box. If the TV volume is set low, no matter how high you turn up the volume on the set-top, the volume will be low. Likewise, if the set-top box volume is down, it doesn't matter how high you set the TV volume, you will hear little or nothing.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

I have no reception using my set-top (cable) box.

Check to be sure that your TV is tuned to Channel 3 (you may need to input 03.) If all channels are still out, reset your box by turning it off or by unplugging the power cord. Turn it back on and toggle through the channels to check reception.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

My set-top (cable) box remote control does not work.

Check the batteries in the remote and make sure your TV is on Channel 3 (you may need to input 03). Reset the box by turning it off or by unplugging it from the power. Turn it back on and toggle through the channels to check reception.

If you have any questions, contact us via this link or call Customer Service Department at (703) 993-3100.

How do I tune to the local channels on the set-top box?

Option 1: Use the Channel Up button on the set-top box remote. The local channels are located just above Capitol Connection Channel 9. Tune to Capitol Connection Channel 9, then select the Channel Up button to get to local Channel 4 (WRC/NBC). Continue to press Channel Up to get to the rest of the local digital channels.

Option 2: Push the 9 button on the remote to get to Capitol Connection Channel 9. Then push Channel Up one time. This will bring you to local Channel NBC4. Keep pushing the Channel Up to get to the rest of the local channels.

Since Capitol Connection channels are 1–9, you need to start with Channel 9 and navigate through the local channels by pushing Channel Up and Channel Down on the remote. To get back to The Capitol Connection channels, simply press any number 1 through 9 on the remote. To change the channel more quickly, hit the Enter button after selecting Capitol Connection channels 1–9.

If this does not restore your TV reception, please contact us via this link or call Customer Service Department at (703) 993-3100.

Our headend system itself has no reception.

Some office buildings have a centralized TV system, which is referred to as a headend. Your IT or office administrator may need to reset the box(es) in the headend that tune the channel(s) with the problem. Reset the boxes by turning them off or by unplugging them and then plugging them back in and/or turning them on again.

If this does not restore your TV reception, please contact us via this link or call Customer Service Department at (703) 993-3100.

How do I connect and program my TV/DVD?

  • Hook the cable from the wall plate to the antenna input of the set-top box.
  • Hook a second cable from the set-top box output to the antenna input on the DVR.
  • Hook a third cable from the DVR output to the antenna input of the TV.
  • Turn the DVR and TV on with their respective remote controls.
  • Using the TV and DVR remotes, tune both the TV and the DVR to Channel 3. Use the DVR remote and select TV (not DVR).
  • To select a channel to record or to watch, tune it in on the set-top box.
  • You can only record the same channel you are watching. You can't record one channel and watch another.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

Should my TV/DVR be set to Cable or Antenna?

You should use the Antenna setting.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

Do I need the A/B switch connected to my television?

  • If you have two cables coming from the wall, you can disconnect them from the A/B switch. You do not need the A/B switch anymore.
  • Take the two-way splitter that came with your set-top box. The splitter has two connections on one side and one connection on the other side. Connect each one of the leads from the wall to one of the connectors on the two-connector side of the splitter.
  • Then connect the cable jumper that came with your set-top box to the single-side connector of the splitter and connect the other end to the antenna input of the set-top box.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

My TV is not cable ready; what do I need to get all the channels?

  • The set-top converter box is all you need.
  • Connect the cable from the wall to the antenna input of the box.
  • Connect a cable from the set-top output to the antenna input of your TV.
  • Tune your TV to Channel 3.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

How can we responsibly dispose of our old analog TV sets?

There are a variety of nonprofit organizations that will recycle your old TV sets and cable boxes.

  • GreenerGadgets: A clearinghouse for information on recycling and repurposing old sets, listing charities, schools, and community programs that accept donated TVs.
  • Goodwill Industries: Resells donated items.
  • Habitat Stores: Resells donated items to support Habitat for Humanity programs.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

I am receiving local channels but not The Capitol Connection channels.

First, check other TVs in your office to see if they are having the same problem. If they are, then it may be a building or floor problem. It is possible that the power has been shut off to our power supply or someone has disconnected it. It is also possible that someone has been working in a phone closet and cut or disconnected our cables. If possible, please check with the building engineer and ensure that power has not been shut off to the power supply, which is normally in a phone closet on the top floor or in the penthouse.

If the other sets in your office are receiving The Capitol Connection channels, then the problem is probably with your television connection or tuning. Please check the following:

  • If you have a set-top box, make sure that all of the connections between the wall plate and the set-top box, the DVR, and the TV are secure.
  • Make sure the set-top box is turned on and your TV is tuned to Channel 3.
  • If you don't have a set-top box, then you have a digital headend somewhere in the building. Before calling our Customer Service Department at (703) 993-3100, you should check to make sure that your TV or DVR is set to Cable rather than TV. Most times, this setting is on the remote control; sometimes, it's on the TV itself.
  • If your TV or VCR has been disconnected, you may need to reprogram it. On some systems, you may need to auto program the channels; on others, you may need to add the channels.

If you have any questions, please contact us via this link or call Customer Service Department at (703) 993-3100.

My TV is not cable ready; what do I need to get all the channels?

If you have a digital set-top box, you don't need a cable-ready TV. Set your TV to Channel 3 and tune the channel you want to watch with the set-top box. If you do not have a digital set-top box, then you have a digital headend in your building, and you'll need to set your TV/DVR to Cable.

If you have any questions, please call our Customer Service Department at (703) 993-3100.

How do I tune my local channels on the set-top box?

Option 1: To tune the local digital channels, use the Channel Up button on the set-top box remote to move through The Capitol Connection channels 1 through 9 and then the digital local channels 04-1 (they begin with WRC/NBC-1) through 13. Pressing the remote's Channel Up button one more time should take you to Channel 14. Once the set-top box recognizes Channel 14, all local stations you can receive should be loaded into the memory of the set-top box.

Option 2: Push the 9 button on the remote. This brings you to Capitol Connection Channel 9. Then push the Channel Up button one time. This will bring you to local Channel NBC4. Another push of the Channel Up button will bring you to local Channel NBC4.2—a weather channel. Keep pushing the Channel Up button to scroll up through all of the local channels.

There is no way to key in the local channel number to navigate to it. You must navigate through the local channels by pushing the Channel Up and Channel Down buttons on the remote, and you have to begin at Capitol Connection Channel 9. To get back to any Capitol Connection QAM channel, simply press any number, 1 through 9, on the remote. To change the channel more quickly, hit the Enter button after selecting Capitol Connection channels 1–9.

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I have enjoyed working with you and your staff for the past 10+ years and we have always had a cordial relationship. The services that GMUtv offers have been in place here since 1984 and we have enjoyed uninterrupted excellent service for nearly 24 years. I would like to recommend your products and services to anyone interested and also would like to recommend your associate, Capital Antenna Co., as well. You have all been very responsive to our needs and your knowledgeable staffs have always been there to help us whenever we call.

Thomas Graham
Internal Revenue Service