How to download a webcast player:
PC users

Adobe® Flash®:

Download the Adobe® Flash® Player and follow the installation instructions.

Windows Media Player®:

Download the Windows Media Player® and follow the installation instructions.

RealPlayer® :

Download the RealPlayer® and follow the installation instructions.

Note: The FREE RealPlayer® download link is on the right side of the page. You will be offered a paid version of this player on the left side of the page.

 How to download a webcast player:
Apple users

Adobe® Flash®:

Download the Adobe® Flash® Player and follow the installation instructions.

Windows Media Player®:

If you do not already have Window Media Player installed on your computer, click on the "Flip4Mac" button below. Flip4Mac® is a Windows Media component for QuickTime® by Microsoft.com. Follow on screen installation instructions for download and installation.   

Some versions of Safari® may also need a plug-in in order to view the Windows Media Player®. If, after downloading Flip4Mac® the Windows Media Player® still does not work, please download and install the Safari® plug-in for Windows Media.  

 Download the free Flip4Mac® Player or Windows Media Safari® plug-in**. Click on the following links and follow the download instructions .

Flip4Mac® Player for Apple

Windows Media Plug in for Safari® (MAC)

 * Flip4Mac® is a Windows Media component for QuickTime® by Microsoft.com.
**Some versions of Safari® may also need a plug-in in order to view the Windows Media player. If, after downloading Flip4Mac® the Windows Media player still does not work, please download and install the Safari® plug-in for Windows Media.

RealPlayer® :

Download the RealPlayer® and follow the Installation instructions.

Note: The FREE RealPlayer® download link is on the right toward the bottom of the page. You will be offered a paid version of this player on the left side of the page.

Links are normally available approximately 1/2 hour before a live event. Refresh / reload the launch page if you log on more than 1/2 hour before the webcast is scheduled to begin.

Make sure that your computer has Windows Media Player®, Adobe Flash Player®, or RealPlayer® , installed. Click here to test your player.

Not all webcasts are available via IPhone®, IPad® and Android Phones. If the webcast you are viewing has a mobile video stream, the link to the mobile page will be on the main launch page. Minimum version of iOS 3.0.2 or higher is required to be able to view or hear the webcasts on Apple® mobile devices.

• This may occur if your system or proxy server has cached a previous link. This may be resolved in one of two ways:
  
  1. Refresh the page by hitting the F5 key while on the page or by holding down the 'Alt' 'Shift' and 'Cntl' keys while simultaneously hitting the refresh button on the browser. You may need to do this several times.
  
  2. Clear your systems cache by:
  a. Run Internet Explorer
  b. Click on "Tools" on the menu at the top
  c. Click on "Internet Options"
  d. Under Browsing Options, Click on "Delete"
  e. Click on "Delete Temporary Internet Files"
  f. Click on "Close"
  g. Click on "OK

Press the "Play" button on to restart the video stream. There are many variables that can affect streaming video over the internet.

Network congestion can occur at any time due to the following problems:
• You are using a modem to connect to the Internet.
• You are trying to access an event during peak Internet traffic hours.
• There is heavy traffic on your local computer network.
• If you are connecting to the Internet from outside Northern America.

Network congestion can be alleviated by:
• Upgrading to a faster connection.
• Minimizing the number of applications you are running during a webcast.
• Trying to accessing the webcast during an off-peak Internet traffic period.

• Verify that your settings meet the minimum event requirements.
  • Try clearing your browser's cache and restart the event.

• There is possibly an issue with your connection to the Internet (your Internet Service Provider or network connection is busy or having issues) or a firewall is causing problems.
  
  For more information concerning firewalls and Windows Media Player®, please see http://support.microsoft.com/kb/827562
  For more information concerning firewalls and Adobe Flash Media®, please see http://kb2.adobe.com/cps/164/tn_16499.html
  For more information concerning firewalls and RealPlayer®, please see http://service.real.com/firewall

Make sure that your computer speakers are connected, turned on, and that you have adjusted the volume on the speaker volume knob and on your computer's volume control setting. Also, make sure the computer's sound is not muted.

Your computer screen display settings may be causing the distortion. Webcasts are best viewed with a display setting of 1024x768 or higher.

>Windows Media® files may require changes to your system configuration. Click here to download and install the plug-in and follow all of the steps exactly. After doing so, you should be able to view the Windows Media files via Firefox. RealPlayer® and Adobe® Flash® files play automatically on the Firefox browser.

Quite often settings on the LCD projector itself need to be changed to view the streaming video. Each projector has its own settings. Try to test an actual video stream prior to the event.

Using the toolbar while in Internet Explorer, click "View," "Menu," "Choose Text Size." Set it to the default "medium" or "smaller" rather than "large" or "largest."

• If your player stops during the program, refresh / reload the Web page or press the start button on your player to initiate the webcast again.

• If you are using the Firefox browser, you will need to download the free plug-in for Windows Media Player. Click here to download and install the plug-in.

• If you are having difficulty with the audio or video stopping or experience excessive buffering / freezing, please try the following:

o Select

Tools

o Select

Options

o Select

Performance

o Click on the dot beside the word "buffer" and increase the time in the box from 5 seconds to 10 to 20 seconds.

o Hit

Okay

Version 10.3 or higher is required to view or hear webcasts on personal computers or Flash®-enabled mobile devices.

For technical support installing or using Adobe® Flash® Player, please visit: http://www.adobe.com/support/flashplayer/.

• If your player stops in the middle of the meeting, please either refresh the Web page or select the Start button on your player.
  
  
• For the best playback of the video, Please ensure that you have downloaded and installed the latest release of RealPlayer® 14 (January 26, 2011 or later for Windows) for optimal playback of the multimedia in your course.
  
  To find out the version of the RealPlayer that you are using, open the standalone RealPlaye®r program from your program menu, click on "RealPlayer®" in the upper left hand corner, and select "About Real Player®" from the Help menu.
• If you cannot connect to the webcast with the player or if you can connect and begin playing, but then it stops and you need to reconnect, you are likely being blocked by a local firewall or router. If possible, exempt our web and video servers from your firewall.
• 
  1. Open the RealPlayer program, click on the RealPlayer logo in the upper lefthand corner and select Preferences.
  2. Under Connection in the Category window, select Network Transports.
  3. Click on Manually Configure Connection Settings on the right hand side to put a check in that box.
  4. Click on the RTSP settings button to open the RTSP Transport Settings Window.
  5. Check the box "Attempt to Use HTTP for all Content" and leave the other boxes unchecked.
  6. Click OK to save and close the RTSP Transport Settings Window, then click OK again to save and close the Preferences window.
  7. Close the RealPlayer and then try to access the video again.
  Note that using http to play the video will generally avoid the problem of restrictive firewalls and routers, but it may not always provide the smoothest playback.
  
  For a MAC:
  1. Open the RealPlayer program, select RealPlayer from the top menu and then Preferences.
  2. Click on Transports on the top of the window.
  3. Click on the check box for Manually Configure Connection.
  4. Click on the Configure button.
  5. Click on "Use HTTP only" button.
  6. Click OK and close the Preferences window.
  7. Close the RealPlayer and then try to access the video again.
  
  
• If you are able to access the video, but playing is erratic or it frequently is re-buffering, try disabling TurboPlay as follows:
• 
  1. Open the RealPlayer program and select Preferences from the RealPlayer menu.
  2. Under General in the Category window, select Playback Settings.
  3. Click to ensure the "Enable TurboPlay" check box is NOT checked. (It is checked by default.)
  4. Click OK to Save and close the Preferences window.
  5. Close the RealPlayer® and then try to access the video again

We continuously strive to ensure that our webcasts are accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act.

We provide captioning for the hearing impaired for live and on-demand webcasts using the Windows Media Player® and RealPlayer® formats. Currently, the Adobe® Flash® format is not captioned.

We recommend using Microsoft Internet Explorer to watch captioned webcasts. Please note that Mozilla, Firefox and Netscape browsers do not currently support captioning for the Windows Media Player® format.

• The system requirements vary for different versions.
  • Please see the Adobe® download page and click on 'System Requirements' for the latest information.
  • Please see the Windows Media® support page for the latest information.
  • Please see the Real Player® system requirements page for the latest information